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Zivid Knowledge Base has been moved! This site is getting deprecated and will no longer be updated. Please head to our new website to find the latest and greatest in Zivid documentation.

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If you encounter a problem with your Zivid camera you can try troubleshooting it with this guide. If the issue is not listed here or if you still encounter it contact us at


To help us determine the cause and find a solution, please provide the following:

  • Operating system you use

    • Windows 10

    • Ubuntu (16.04, 18.04, 20.04)

  • Log files

    • Navigate to C:\Users\UserName\AppData\Local\Zivid\API\Log (Windows) or .cache/Zivid/API/Log (Ubuntu) and send us a couple of log files created just after the issue occurred.

  • System Info

    • Launch Zivid Studio, then click: Help > About Zivid Studio > System Info > Copy to Clipboard.


To speed up the support case and to maximize the chance of solving your issue it is recommended to provide a standalone reproducer and steps on how to use it.

Frequently Asked Questions

Table of Contents

Troubleshooting Guides

Children Display

What Operating Systems are supported by Zivid?


Windows: 10
Linux: Ubuntu 16.04 / 18.04 / 20.04

What API's does Zivid Support?


C++, C#, .NET, Python, GenICam/HALCON (Experimental)

What Safety Standards does Zivid comply with?


Zivid cameras are compliant with EN62368, UL950, FCC class A, CE and is also compliant with the IEC60068 environmental standard.

To read about Safety before using the Zivid camera, click here.

What is the Field of View of the Zivid cameras?


Zivid One: 430 x 270 @ 0.6 m and 780 x 490 @ 1.1 m
Zivd One+ Small: 170 x 140 @ 0.3 m and 650 x 480 @ 1.0 m
Zivd One+ Medium: 420 x 270 @ 0.6 m and 1370 x 900 @ 2.0 m
Zivd One+ Large: 850 x 530 @ 1.2 m and 2110 x 1360 @ 3.0 m
Zivd Two: 754 x 449 @ 0.7 m and 1426 x 894 @ 1.4 m

How many points are in each point cloud?


The resolution of Zivid cameras is 2.3 MPixel, which is also the number of cloud points.
The image size for Zivid One cameras is 1920 x 1200.
The image size for Zivid Two cameras is 1944 x 1200.

How much do Zivid cameras weigh?


Zivid One cameras weigh 2 kg.
Zivid Two cameras weigh 0.88 kg.

How much bandwidth does the camera occupy?


The bandwidth of Zivid One cameras at max is 2.9 Gbps.
The bandwidth of Zivid Two camera at max is 10 Gbps.

What kind of calibration is performed by Zivid?


Zivid cameras come pre-calibrated from the factory and are ready to use. Our floating calibration takes temperature and iris settings into account. The point cloud provided by the camera is calibrated, which means that X, Y and Z are correct according to real scenery. There is a pixel to pixel correspondence for the X, Y and Z matrices and the color image.

Hand-eye calibration is used to calibrate the camera to a robot and refers to finding the transformation between coordinate systems. Zivid has an official tool for helping customers with the hand-eye calibration.

In what format can files be saved?


The point cloud files can be saved as .zdf, which is the format that Zivid Studio uses. You can also export the file as a PLY file (*.ply  as ordered or unordered) / ASCII points file (*xyz) / Point cloud data file (*.pcd).

What kind of sensor does Zivid use?


We use a 2.3MP CMOS sensor.

What kind of USB cable may I use for my Zivid One camera?


Zivid One cameras come with a 5 m USB cable. Zivid also provides USB 3.0 cables in 10 m, and 25 m options. The 10 m and 25 m alternatives are optical extension cables which would be typically paired with a shorter copper cable (3 m or less).

Longer USB copper cables are known to be susceptible to data transfer errors if poorly connected. For this reason, Zivid strongly recommends that the cables are carefully checked before use or if run time errors occur. It is also strongly recommended to tighten the M2 Jack screws on the camera side when setting up the camera.

For inquiries about obtaining proven to work extender cables contact

What kind of Ethernet cable may I use for my Zivid Two camera?


The Zivid Two camera comes with a 5 m CAT6 Ethernet cable. Zivid also provides Ethernet cables in 5 m, 10 m, and 25 m options.

Zivid strongly recommends that the cables are carefully checked before use or if run time errors occur. It is also strongly recommended to tighten the screw on the camera side when setting up the camera.

For inquiries about obtaining proven to work Ethernet cables, PCIe network cards, and network switches contact

What depth sensing technology does Zivid use?


Temporal structured light technology. This is a technology that integrates a sequence of different spatial encoded patterns in order to achieve very high accuracy depth information even on structure-less planes.

Can I increase the frame rate while sacrificing quality and/or resolution?


No, this is not possible today. It is something that we intend to make available in the future, but there’s no committed timeline yet.

Is the structured light that Zivid uses in the visual spectrum?


Yes, the Zivid camera uses white LED light in order to obtain the vivid colors it gets.

How can I access the log files to forward to Zivid Support?


You can find the logs at C:\Users\USERNAME\AppData\Local\Zivid\API\Log on Windows and .cache/Zivid/API/Log on Ubuntu.

Is the structured light that Zivid uses harmful to people?


No, the light used is not harmful. It is like a typical projector blinking and flashing, it is not dangerous to look at the projector when it flashes either. 

Will the point cloud data differ when using Zivid Studio and the API?


The resulting point cloud should show no difference whether you use the Zivid Studio GUI or the API as long as the settings used are consistent. If you notice a difference in data between the tools, ensure that all the settings used are the same (default settings may differ for Zivid Studio and the API).

What is the expected service life of Zivid cameras?


The expected service life of the Zivid 3D camera is 50000 hours @ 35˚C. This assumes a typical operating pattern with 500 HDR-captures per hour.

This is not to be mistaken for expected Mean Time To Failure (MTTF/MTBF).

Does Zivid support GenICam?


Zivid Software includes a GenICam GenTL producer

We provide a technical preview for users who would like to use a Zivid camera in other software packages that enable interfacing GenICam GenTL compliant cameras.

What temperatures can I safely run Zivid in?


Zivid One cameras are designed to work within 10˚C and 40˚C.
Zivid Two cameras are designed to work within 0˚C and 40˚C.

Using the camera outside its range can damage the camera and void your warranty.

How can I process the point cloud data from Zivid?


Zivid does not provide point cloud processing software at this point. Halcon, Matrox, and Easy3DObject are examples of paid processing software while OpenCV and Open3D are unpaid alternatives to use depending on the target application.